8 February 2023 - Loss of channels on Freesat 4K TV Boxes after a reset

If you have lost signal after carrying out a factory reset on your Freesat 4k box, you may need to update the software on your device to the latest version to restore your signal. (Software version v1.5.0-1 or later.)   

You may have lost your signal due to changes made by local broadcasters in the way they broadcast their channels. These changes affect customers who have a satellite dish using a wideband LNB.  You can find out how to identify your LNB type on our dedicated FAQ 

Freesat 4K Boxes receive software updates and install them automatically whilst in standby.  You can update your software by carrying out the following simple steps: 

1. Check that both your satellite cables are connected to the box. (RF IN 1 & RF IN 2) 
2. Ensure your box is plugged in and keep the power supply connected to the box.  
3. Leave the box switched on for 30 minutes.  
4. After 30 minutes press the standby button on the remote control or the box to set the box to standby mode.  Please do not remove power supply to the box. 
5. Wait 10 seconds and press the standby button again to switch on your device.  The box may show a loading screen. Wait for this to finish and then complete the on-screen instructions to set up the box.  
6. If after the setup of your device regional channels are not available such as BBC One on 101 and ITV/STV/UTV on 103, go to “Home” on your remote control then select “settings”.  From “settings” select “Freesat channels” and then “Begin channel scan”.  Follow the on-screen instructions entering your postcode when requested to restore your local channels. 

If the above steps do not resolve the issue please contact our customer team for further support.